Customer Services

We are dedicated to providing you with an unparalleled level of customer support.
If you have a question, require any advice or support please do not hesitate to contact us - we are only too happy to help!

Product buying advice & demos

If you are unsure which of our products would best meet your intended usage requirements or you are simply new to using laser / dumpy levels and would like further guidance - why not call our Technical sales support team on (01246) 269 777 who would be more than happy to talk you through the various products available.

Alternatively you can visit our Showroom in Chesterfield where we can give you a practical "hands-on" demonstration of our products.

Ordering

We have 5 quick and easy ways for you to place your order:

ONLINE	PHONE	VISIT	FAX	POST
Order online here at: laser-level.co.uk 24 hours a day 7 days a week	Call our sales team on: (01246) 269 777 Monday to Friday: 9:00AM - 5:00PM	Visit our Showroom and collect your goods. Monday to Friday: 9:00AM - 4:00PM	Fax your order to: (01246) 260 007 24 hours a day 7 days a week	Send your written order via post to the address shown below

Ways to pay

All Major Credit and Debit Cards are accepted.



We also accept Paypal, BACS and Cash payments.

Please note: The Cash payment option is only available to customers visiting our Chesterfield Showroom.

Delivery

Products over £20.00 with an availability of "In Stock" and which do not display a "Ships in" status (e.g. Ships in 2 days) will be dispatched from our Chesterfield office the Same Day and delivered to you between 9:00AM and 5:00PM the Next Working Day, if the order is received by 3:00PM Monday to Friday.

Orders received after 3:00PM will be dispatched the following business day. Business days are Monday to Friday.

For logistical reasons, certain products (identified with a shipping status of "Ships in 2 days" ) are stored in our offsite storage depot and therefore will be dispatched in 1 business days from receipt of order. With delivery then being made to you on the 3rd business day.

As an example, if today is Monday, you live in England and select a product listed with a status of "Ships in 2 days", the product will be dispatched no later than Tuesday and therefore will be delivered to you between 9:00AM and 5:00PM on Wednesday.

Once your order has been received and processed it will then be passed to the Warehouse who will fully check and calibrate your instruments (where applicable) before packing for dispatch. The consignment will then be dispatched via APC Couriers.

Please note: Deliveries to some addresses, particularly those in the Scottish Highlands and Islands as well as some offshore locations including Northern Ireland are subject to extended delivery times and costs.

Technical support & after sales service

For all your Technical Support and After Sales Service issues please call: (01246) 269 777

Unlike some online retailers we are not just a general tool company offering "off the shelf" laser levels with no backup and after sales facilities.

All Lasers are checked and calibrated in-house prior to dispatch and include a full 12 months parts and labour warranty.

We have comprehensive Repair and Calibration facilities as well as a spare parts service, backing up each and every purchase.

If you experience an issue with your Laser or Dumpy level (however small) either during or post the 12 month warranty period please contact us and we will be happy to discuss the best course of action for you.

For more information on Servicing & Repairs please click HERE.

Returns policy

Click HERE for our Returns Policy.

Terms & conditions

Click HERE for our Terms & Conditions.

Contact details

"Laser Levels Online" is a trading name of P.R.Engineering Limited, Company Registration Number: 02994916 incorporated in England and Wales. VAT Registration Number: GB: 651669220

P.R.Engineering Ltd
35 Bridge Business Centre
Beresford Way
Dunston Road
Chesterfield
S41 9FG
England

Phone: (01246) 269 777
Fax: (01246) 260 007