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Frequently Asked Questions

Here you'll find answers to our most Frequently Asked Questions.

PLACING YOUR ORDER

For the main Ordering information page, please Click Here

How can I order?
Do I have to order online?
When can I order?
Do I need an account with your company?
Can you send me a Proforma Invoice?
Is the product definitely in stock?
How can I change the currency to Pay In?
How do I cancel an order?
How do I change my order?
Do the Prices include VAT?
How do I know that you have received my order?
If I have a EU Vat Number, do I have to pay UK VAT?
How do I know if a product is in stock?
Can I have my order delivered to a different address?
What is the cut off time for next day delivery?
How can I change the delivery date of an order?
Is it cheaper to order over the Internet?
Can I pay using PayPal over the phone?
If I order over the weekend when will i receive my order?
Is it safe to send my debit/credit card details over the web?
When will my credit card be charged?
If I don't want to pay online, what do I do?
Why would the price for a product on your website be different to the price on your eBay site?
How do you pronounce the brand: Fukuda?
Do you provide an Invoice?

DELIVERY

For the main Shipping & Delivery information page, please Click Here

How will my products be delivered?
I placed my order after the 3:00PM cut off period. When will my order be delivered?
If I place my order on Saturday or Sunday, will I receive the delivery on Monday?
Do I get an Invoice with the Delivery?
What if I miss my delivery?
Do you deliver to a work address?
What do I do if my delivery is late?
Do you offer same day delivery?
Do I need to sign for my delivery?
What time will my delivery arrive?
What if my delivery does not arrive?
Will you deliver during adverse weather conditions?
Can you deliver to a different address than my billing address?
Will I be charged customs and imports duties?
Do you deliver to PO Boxes & BFPO addresses?
How can I track my order?
How long does it normally take for my products to arrive?
Can I delay my delivery?
How much does delivery cost?
How can I check the status of my order?
How do I calculate my shipping charges?
Which couriers do you use?
What does Closed / Carded mean?

RETURNING A PRODUCT

How do I return an product?
I have received a faulty product / My product has become faulty?
Do you refund the delivery charge?
How do i return an unwanted product?
I would like a refund.
What should I do if I receive an incorrect or faulty product?
I want delivery charges refunding as I have returned the items.
I have a faulty product which is out of warranty.

GENERAL

When are you open?
Do you have a Shop / Showroom?
What is your postal address?
Can I visit your Showroom?
What is your Telephone / Fax number?
How long have you been trading?
Do you open on Saturday's?
What is your Postcode?
How can I contact you?
What is your Company Registration and VAT Registration number?

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