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Returns & Replacements

Important Information For Customers
We are closed on Bank Holiday Monday (1st May). Orders can still be placed during this time, but will not be dispatched until we re-open on Tuesday 2nd. Orders will then typically be delivered on Wednesday 3rd depending on delivery location.

Product returns overview

If you have purchased a product either from our online store or from our eBay store and now plan to return it, please call us:
08000 869 769 as often initial issues or problems can be resolved over the phone.

If the issue cannot be resolved over the phone, as the product is unsuitable for your application or in the unlikely event the product is defective please select one of the following options:

(1) Returning a product for repair

If you need to return you product for repair, please Click Here.

(2) Returning a product for re-calibration

If you need to return a product for calibration, please Click Here.

(3) All other product returns

For all other product returns, please Click Here to complete the product returns form and to generate your unique RMA (Return Material Authorization) product returns number.

Returns Policy

For a copy of our returns policy please Click Here.

Have a Question?

Click Here to view our Frequently Asked Questions (F.A.Q) page.