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Returns & Replacements

Important Information For Customers
Heavy snowfall across the UK will impact courier delivery times this week. Please bare this in mind when ordering, even if your region has not been affected. Next working day delivery may not be possible in all instances, even if it is listed as an option. We are working hard to ensure everything runs to time, but some allowances will need to be made.

Product returns overview

If you have purchased a product either from our online store or from our eBay store and now plan to return it, please call us:
08000 869 769 as often initial issues or problems can be resolved over the phone.

If the issue cannot be resolved over the phone, as the product is unsuitable for your application or in the unlikely event the product is defective please select one of the following options:

(1) Returning a product for repair

If you need to return you product for repair, please Click Here.

(2) Returning a product for re-calibration

If you need to return a product for calibration, please Click Here.

(3) All other product returns

For all other product returns, please Click Here to complete the product returns form and to generate your unique RMA (Return Material Authorization) product returns number.

Returns Policy

For a copy of our returns policy please Click Here.

Have a Question?

Click Here to view our Frequently Asked Questions (F.A.Q) page.