FAQ

Prior to BREXIT, Irish customers with an IE VAT number could enter their VAT number at the checkout and pay 0% UK VAT.

Following Brexit, UK VAT is no longer chargeable (with or without an IE VAT number), but Irish Import VAT (23%) is payable as soon as the order is imported into Ireland.
To ensure a seamless delivery process in 2 working days, Irish Import VAT (23%) will be collected at the checkout and then passed automatically to the Irish Revenue Services. This prevents the order being held at the local DPD depot pending payment, as the courier is not legally allowed to deliver the order until it has been paid.

The website allows you to place an order and pay by BACS (Bank Transfer).
Simply, add the products to the basket, go through to the checkout, enter all your details and select BACS (Bank Transfer). The order can then be submitted which will allocate the stock and then using the order confirmation and the bank details sent to you via email, you can pass this document to your accounts department to make a payment.

No, there are no discounts available for resellers. 
Simply add the product to the basket and then at the checkout enter your delivery details.
The total will then be calculated and you can pay via credit card, paypal or bank transfer. We do not have company accounts.

Simply add the product to the basket and then at the checkout enter your delivery details.
The total will then be calculated and you can pay via credit card, paypal or bank transfer.
Ensure that you select Jersey, Guernsey, Alderney or Sark (and not United Kingdom) in the country selection and the UK VAT will be immediately Zero rated.

We do not issue pro-forma invoices, as it is all done via the website.

The website allows you to place an order and pay by BACS (Bank Transfer), Credit / Debit Card or Paypal.
Simply, add the products to the basket, go through to the checkout and enter your billing and delivery details. The order can then be submitted and paid for by Credit card / Paypal in real-time or if you choose the BACS (Bank Transfer) option be submitted which will allocate the stock and then using the order confirmation and the bank details sent to you via email, you can pass this document to your accounts department to make a payment.

The best price is shown onscreen and if it says "Yes, In Stock", then it's in stock. It will also display how many of that product are currently available to purchase.

We are primarily an online business and so your best option is to order via the laser-level.co.uk website. However, you can also place your order over the phone or in person at our Chesterfield (North Derbyshire) Showroom.

You can order online here at laser-level.co.uk, 24 hours a day, 7 days a week. You can also order over the phone, Monday - Friday 9:00AM until 5:00PM or in person at our Chesterfield (North Derbyshire) Showroom, Monday - Friday 9:00AM until 4:00PM (Last visitor: 3:30PM).

No, we don't have any Credit accounts. All orders are paid upfront by Credit / Debit card, PayPal or Bank Transfer (BACS).

As an online business, we don't send Proforma invoices. Simply add all of the required products to the basket, enter your billing and delivery details and the full order total will be automatically calculated and displayed on-screen.

You can then select the payment option of Credit/Debit Card, Paypal or BACS (Bank Transfer). If you select BACS (Bank Transfer), the order can be submitted which will allocate the stock and then using the order confirmation and the bank details sent to you via email, you can pass this document to your accounts department to make the payment.

99% of the products we sell are checked and calibrated and dispatched from our main Chesterfield offices. If the product shows: IN STOCK then it's definitely in stock and available for Next Day Delivery (where applicable). For logistical reasons, certain products (identified with a shipping status of "Ships in 2 days" etc.) are stored in our offsite storage depot. When your order is placed they are then recalled to Chesterfield and will be dispatched in 1 business days from receipt of order. With delivery then being made to you on the 3rd business day.

By default our store is setup to display the currency in Pound Sterling £ GBP.
For our international customers, you can display the store currency in either EUR, USD, CAD, CHF, DKK, NOK, SEK, AUD or NZD.
You can change the currency by selecting the required currency option from the flag drop down menu displayed on each page.

If for some reason you need to cancel your order, please contact us as soon as possible via the Contact Us page.

If you need to change your order, please contact us as soon as possible via the Contact Us page.

All prices displayed are inclusive of V.A.T at 20%. The exclusive price (without V.A.T) is shown below.

After your order has been placed, you will immediately receive an order confirmation via email. You will also receive a second email from PayPal confirming your Payment, if you have used PayPal as a payment method. If an order confirmation has not been received please check your email Spam folder.

Prior to BREXIT, customers with an EU VAT number could enter their VAT number at the checkout and pay 0% UK VAT.

Following Brexit, UK VAT is no longer chargeable (with or without an EU VAT number), but Import VAT & DUTY is payable as soon as the order is imported into your country. The courier will contact you as soon as the order is ready to be delivered and will advise how much VAT & DUTY you need to pay. The courier is not legally allowed to deliver the order until it has been paid.

Customers in the Republic of Ireland
To ensure a seamless delivery process in 2 working days, Irish Import VAT (23%) will be collected at the checkout and then passed automatically to the Irish Revenue Services. This prevents the order being held at the local DPD depot pending payment, as the courier is not legally allowed to deliver the order until it has been paid.

99% of the products we sell are checked and calibrated and dispatched from our main Chesterfield offices. If the product shows: IN STOCK then it's definitely in stock and available for Next Day Delivery (where applicable). For logistical reasons, certain products (identified with a shipping status of "Ships in 2 days" etc.) are stored in our offsite storage depot. When your order is placed they are then recalled to Chesterfield and will be dispatched in 1 business days from receipt of order. With delivery then being made to you on the 3rd business day.

Yes, simply enter the billing and alternative delivery address at the checkout.

The cut off time for next day delivery is 3:45PM. Please note: Deliveries to some addresses, particularly those in the Scottish Highlands and Islands as well as some offshore locations including Northern Ireland are subject to extended delivery times and costs.

If you need to change the delivery date for an order, please contact us as soon as possible via the Contact Us page or leave a note in the comments section of the checkout page.

Yes, it's always cheaper, faster and simpler to order online.

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Sadly, you cannot pay via PayPal over the phone. However, if you contact via the Contact Us page we can send you a PayPal "Money Request" for the correct amount via email.

All orders placed over the weekend and up to 3:45PM on Monday will be processed and dispatched on Monday night for delivery on Tuesday. With the exception of English Bank Holiday Mondays which will mean the orders are processed and dispatched Tuesday for delivery Wednesday.

Please note: Deliveries to some addresses, particularly those in the Scottish Highlands and Islands as well as some offshore locations including Northern Ireland are subject to extended delivery times and costs.

We accept Visa, MasterCard, American Express, Visa Debit and Maestro cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by SagePay.

Payment will be taken immediately after the order is processed.

It is always cheaper, faster and easier to order online. However, you can order over the phone Monday - Friday 9:00AM until 5:00PM or in person at our Chesterfield (North Derbyshire) Showroom, Monday - Friday 9:00AM until 4:00PM.

Is is pronounced: Fu-Koo-Da

Yes, all goods are delivered with a full VAT inclusive commercial invoice enclosed.

99% of the products we sell are checked and calibrated and dispatched from our main Chesterfield, UK warehouse. If the product shows: IN STOCK, then at least one is definitely in stock and available for Next Day Delivery (where applicable). For logistical reasons, certain products (identified with a shipping status of "Dispatched in 2 days" etc.) are stored in our offsite storage depot. When your order is placed they are then recalled to Chesterfield and will be dispatched in 1 business days from receipt of order. With delivery then being made to you on the 3rd business day.

Next working day delivery is available on products which show a IN STOCK status. You can see from the product listing if the item is in stock.

To get Next working day delivery, you will need to place your order by 3:45pm GMT, Monday to Friday. Please refer to the timings below to see when your item will arrive:

Order before 3:45pm GMT, Monday to Friday
Delivers the next business day

Order before 3:45pm GMT on a Friday
Delivers on Monday

Order after 3:45pm GMT, Monday to Friday
Delivers two business days later

Order after 3:45pm GMT on a Friday, or any time on Saturday or Sunday
Delivers on Tuesday

For logistical reasons, certain products (identified with a shipping status of "Dispatched in 2 days" ) are stored in our offsite storage depot and therefore will be dispatched in 1 business days from receipt of order. With delivery then being made to you on the 3rd business day.

Please note: This only applies to orders being shipped by Courier. Deliveries to some addresses, particularly those in the Scottish Highlands and Islands as well as some offshore locations including Northern Ireland are subject to extended delivery times and costs. Deliveries to the Highlands of Scotland are typically on a 2 day service. Deliveries to the Scottish Islands are typically on a 3 day service. Deliveries to the Northern Ireland and Eire are typically on a 3 day service.

Deliveries to most mainland locations in Great Britain are typically FREE.

However, deliveries to some addresses, particularly those in the Scottish Highlands and Islands as well as some offshore locations including Northern Ireland are subject to extended delivery times and costs.To calculate your exact delivery charge, simply add all of the required products to the basket, enter your billing and delivery details and the full order total including the delivery amount will be automatically calculated and displayed on-screen. At the Checkout, simply enter your country and your postal code / zip for real time delivery pricing.

Yes, simply enter the billing and alternative delivery address at the checkout.

The cut off time for next working day delivery is 3:45PM Monday to Friday. If your order was placed after 3:45PM, it will typically be delivered 2 days later. For example, if you ordered at: 3:55PM on Tuesday, the order will be dispatched on Wednesday for delivery between 8:00AM and 5PM on Thursday.

No, delivery is the Next Working Day and so your order will be processed and dispatched on Monday for delivery Tuesday.

Please note: although Sunday delivery is an option, the order for a Sunday delivery must have been placed by 3:45pm on Friday and not on the Saturday.

We deliver Worldwide. Click Here for more details.

Below is a map of all our existing customers locations worldwide.

Yes, in addition to our standard delivery service, there is also the option to select from a By 12:00, Saturday by 12:00, All Day Saturday, Sunday by 12:00 or All Day Sunday delivery (please note the order for a Sunday delivery must have been placed by 3:45pm on Friday and not on the Saturday). Availability and pricing is all available at the checkout page.

The majority of our orders are shipped via DPD Local. International orders are usually shipped via DPD, FedEx, DHL, TNT or UPS depending on the location.

That's fine, DPD Local will automatically try to leave the order with your neighbour if you're not in.
Not everyone gets on with their neighbours, so be sure to click the link in the DPD shipment txt message (or email), and select "Deliver to my neighbour" or "Deliver to safe place" to tell DPD your preferred neighbour, or a safe place at your property.

Yes, click the link in the DPD shipment txt message (or email), and select "Deliver to alternate address" to tell DPD to deliver to an alternative address. Changing the delivery address after dispatch may be subject to a fee.

No, DPD Local will automatically try to leave the order with your neighbour if you're not in.
Using the link in the DPD shipment txt message (or email), select "Deliver to my neighbour" or "Deliver to safe place"to tell DPD your preferred neighbour, or a safe place at your property.

Follow the drivers journey all the way to your door, or select one of our 'in flight' options using the link in the DPD shipment txt message (or email).

No, you can't change your timeslot but you can still get your order.
Using the link in the DPD shipment txt message (or email), select "Deliver to my neighbour"or"Deliver to safe place" to tell DPD your preferred neighbour, or a safe place at your property.

Yes, there are plenty of options for you to choose from. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up using the link in the DPD shipment txt message (or email) to make the relevant selection.

You're spoilt for choice! You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it up all using the link in the DPD shipment txt message (or email) to make the relevant selection.

The DPD driver will do everything they can to get your attention when you're at home, but sometimes you may still miss each other. Using the link in the DPD shipment txt message (or email) select the redelivery or collect option you'd prefer.

No, The driver wont be able to make it back to you today; but you can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or come to the depot to pick it, all using the link in the DPD shipment txt message (or email) to make the relevant selection.

Using the link in the DPD shipment txt message (or email) select collect option you'd prefer and choose from one of DPD's 2,500 local Pickup shops. DPD will have your order ready for you by midday the next working day. You'll need to be bring 2 pieces of ID, photo ID and ID with your address on it, such as a utility bill.

In 99.9% of cases this is not because we haven't dispatched it, when we were meant to. If the Order was placed by 3:45PM each working day, we will have always sent the order as instructed.

To track your order status, please Click Here.

If your delivery does not arrive, please check it's status using the link in the DPD shipment txt message (or email).

Yes, we delivery worldwide.

Yes, we delivery worldwide.

Yes, we will deliver during adverse weather conditions. However, as you might expect delays may be experienced. Please monitor our website for updates or contact us via the Contact Us page.

Depending on the value of your order, your delivery may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Yes, we delivery worldwide.

We do ship to PO Boxes, but sadly are unable to ship to BFPO addresses.

The majority of our orders are shipped via DPD Local. International orders are usually shipped via DPD, FedEx, DHL, TNT or UPS depending on the location.

Simply add the product to the basket and at the checkout enter your delivery details. All available delivery options will then be displayed and the full delivery cost calculated.

If you need to return a product, please Click Here.

We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.

If you believe your product has a fault please contact Customer services as soon as possible via the Contact Us page. As often initial issues or problems can be resolved over the phone.

However, if Customer Services deem that the product is indeed faulty, please return the product for repair or replacement, Here.

Return shipping costs can only be refunded, where we have sent the wrong goods in error.

If you need to return a unwanted product, please Click Here.

We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.

If you need to return a unwanted product, please Click Here.

We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.

If you believe your product has a fault please contact Customer services as soon as possible via the Contact Us page. Often issues can be diagnosed and resolved over the phone saving you down time.

However, if Customer Services deem that the product is indeed faulty, please return the product for repair or replacement, Here.

We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.

If you believe your product has a fault please contact Customer services as soon as possible via the Contact Us page. As often initial issues or problems can be resolved over the phone.

However, if Customer Services deem that the product is indeed faulty, please return the product via the RMA System where it will then be inspected and we will advise the best course of action accordingly.

If you would like to contact Laser Levels Online via post, please use the address detailed below:

P.R.Engineering Ltd
Unit 35, Bridge Business Centre
Beresford Way
Dunston Road
Chesterfield
S41 9FG
England

If you would like to contact Laser Levels Online via post, please use the address detailed below:

P.R.Engineering Ltd
Unit 35, Bridge Business Centre
Beresford Way
Dunston Road
Chesterfield
S41 9FG
England

Phone: 08000 869 769
International Phone: +44 1246 269 777

Sorry, we are Closed on Saturday's.
However, Online ordering is available 24 hours a day, 7 days a week.

"Laser Levels Online" is a trading name of P.R.Engineering Limited.

Company Registration Number: 02994916 incorporated in England and Wales.

VAT Registration Number: GB651669220

Yes, with all our kits you can simply tick 'Remove Tripod & Staff From Kit' in the kit configuration options within the main product listing. This will then remove the tripod and staff and reduce the price.

Yes , please see our range of Refurbished products Here

No, we do not sell Total Stations.

No, we do not sell Pipe Lasers.

No, we do not sell Distance Meters.

No, we do not sell Optical Levels / Dumpy Levels. Customers have transitioned to one man operation, Rotary Laser Levels and so the demand for Optical Levels / Dumpy Levels has decreased rapidly.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell DeWalt Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Leica Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Bosch Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Parkside Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Huepar Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Datum Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Makita Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.

No, we do not sell Hilti Products.

We have a wide range of alternative products from Fukuda (mid-range brand) and Spectra Precision (premium brand) to meet your needs.