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Frequently Asked Questions

Here you'll find answers to our most Frequently Asked Questions.

MOST COMMONLY ASKED QUESTIONS

Questions we are regularly asked...
I am in R.O.I or mainland Europe and have a V.A.T, C.B.L, T.V.A, MOMS, I.V.A, BTW or USt number - How do I remove UK VAT?
Can you send me an Invoice and your Bank details so I can pay by BACS (Bank Transfer)?
I am reselling it. Is there a discount?
I am In Jersey, Guernsey, Alderney or Sark and we don't pay UK VAT. How do I order?
What is your best price and is it in stock?

PLACING YOUR ORDER

For the main Ordering information page, please Click Here

How can I order?
Do I have to order online?
When can I order?
Do I need an account with your company?
Can you send me a Proforma Invoice?
Is the product definitely in stock?
How can I change the currency to Pay In?
How do I cancel an order?
How do I change my order?
Do the Prices include VAT?
How do I know that you have received my order?
If I have a EU Vat Number, do I have to pay UK VAT?
How do I know if a product is in stock?
Can I have my order delivered to a different address?
What is the cut off time for next day delivery?
How can I change the delivery date of an order?
Is it cheaper to order over the Internet?
Can I pay using PayPal over the phone?
If I order over the weekend when will i receive my order?
Is it safe to send my debit/credit card details over the web?
When will my credit card be charged?
If I don't want to pay online, what do I do?
Why would the price for a product on your website be different to the price on your eBay site?
How do you pronounce the brand: Fukuda?
Do you provide an Invoice?

DELIVERY

For the main Shipping & Delivery information page, please Click Here

How will my products be delivered?
I placed my order after the 3:45PM cut off period. When will my order be delivered?
If I place my order on Saturday or Sunday, will I receive the delivery on Monday?
Do I get an Invoice with the Delivery?
What if I miss my delivery?
Do you deliver to a work address?
Not going to be in?
Do you offer same day delivery?
Do I have to be in to sign for my delivery?
What time will my delivery arrive?
When will my delivery arrive?
Will you deliver during adverse weather conditions?
Can you deliver to a different address than my billing address?
Will I be charged customs and imports duties?
Do you deliver to PO Boxes & BFPO addresses?
How can I track my order?
How long does it normally take for my products to arrive?
Change i change my delivery?
How much does delivery cost?
How can I check the status of my order?
How do I calculate my shipping charges?
Which couriers do you use?

RETURNING A PRODUCT

How do I return an product?
I have received a faulty product / My product has become faulty?
Do you refund the delivery charge?
How do i return an unwanted product?
I would like a refund.
What should I do if I receive an incorrect or faulty product?
I want delivery charges refunding as I have returned the items.
I have a faulty product which is out of warranty.

GENERAL

When are you open?
Do you have a Shop / Showroom?
What is your postal address?
Can I visit your Showroom?
What is your Telephone number?
How long have you been trading?
Do you open on Saturday's?
What is your Postcode?
How can I contact you?
What is your Company Registration and VAT Registration number?

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