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Returns Policy

In the event that you are not satisfied with any purchase from Laser Levels Online, you may return unused goods within 30 days of receipt for a refund. We regret that refunds cannot be made for equipment that shows any evidence of having been used. Return shipping costs can only be refunded, where we have sent the wrong goods in error.

Please Note: We cannot offer refunds on Custom-made products, unless they are faulty.

Faulty Goods

All goods come with a 12 month Warranty backed by the manufacturer. Some Stanley & Leica products have extended 2 year warranty. (*Check website product info for details*).

If a product is faulty or becomes faulty through normal use, then the following action needs to be taken. For purchases under 30 days old, we will exchange the item at our expense. Please contact our Sales team on 08000 869 769 to arrange an exchange.

For purchases over 30 days old and less than 12 months old (or 2* years if applicable) - please Click Here to book your product in for repair and to generate your RMA (Return Material Authorization) number.

At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault). If we judge the item to be faulty, then we will reimburse reasonable costs that were incurred when the item was returned.