Returning a Product
We do not repair or calibrate products which were not purchased from us. Servicing and Repair is ONLY available on products which have originally been supplied by us and carry our "supplied by" label. A selection of our supplier labels can be seen in the "Approved" section below.
Unlike some online retailers we are not just a general tool company offering "off the shelf" laser levels with no backup and after-sales facilities. Prior to dispatch, all products are inspected and prepared by our technicians. All laser level kits will be checked and calibrated and all batteries fitted. We will also apply our "supplied by" labels to permit access to our Service Department in the future. Any accessories which require radio pairing (where applicable) will also be setup. We have access to comprehensive Repair and Calibration facilities as well as a spare parts service, backing up each and every purchase.
Returning A Product For RepairIf you need to return a product for repair and it has one of the approved "supplied by" labels, please Click Here to fill out the RMA Repair Request form and generate your unique RMA (Return Merchandise Authorisation) number.
Returning A Product For CalibrationIf you need to return a product for calibration and it has one of the approved "supplied by" labels, please Click Here to fill out the RMA Calibration Request form and generate your unique RMA (Return Merchandise Authorisation) number.
All Other Product ReturnsFor all other product returns which have one of the approved "supplied by" labels, please Click Here to fill out the RMA Return Request form and generate your unique RMA (Return Merchandise Authorisation) number.
What if my product does not have one of your "supplied by" labels?
If your product does not carry one of our "supplied by" labels you will need to contact your original supplier for Servicing and Repair.
We will not Service or Repair any product which does not carry our "supplied by" label and you will be charged for the product to be returned.
Not satisfied or changed your mind
If within the first 90 days, you are not satisfied or have changed your mind with any purchase, we will give you a full refund when it is returned to us in an unused condition, complete with all of the original packaging. We regret that refunds cannot be issued for equipment that shows any evidence of having been used and we are unable to refund the inbound delivery charge.
to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
Incorrect product supplied
It is extremely unusual for our warehouse team to dispatch a product which was not ordered. However, if this occurs please contact our sales team on 08000 869 769 who will be able to advise the best way to resolve the issue.
Faulty or Damaged products
All of our products are checked and calibrated (where applicable), prior to dispatch.
If a product is faulty or becomes faulty through normal use, please contact our technical team on 08000 869 769. Sometimes, initial issues can be resolved over the phone.
If the issue cannot be resolved over the phone, you will be directed to complete an RMA return form. Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.
At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault).
All of our products come with either 1, 2, 3, 5 or 6-year automatic warranties. No registration is required and we will handle the claim on your behalf.
to view the warranty information on each product.
Automatic Warranty Registration
All warranty registrations are automatically registered and activated at the time of purchase. No action is required on your behalf. In the unlikely event, you have an issue with your product, you simply need to contact us and we will then be able to assist further.