Returns & Replacements

× Our promise to you: Buy from Laser Levels Online, safe in the knowledge that you have paid the best price and that each and every product will have been expertly checked and calibrated by specialists who are able to provide you with free help and support by phone.

Returning a Product


We do not repair or calibrate products which were not purchased from us. Servicing and Repair is ONLY available on products which have originally been supplied by us and carry our "supplied by" label. A selection of our supplier labels can be seen in the "Approved" section below.

Unlike some online retailers we are not just a general tool company offering "off the shelf" laser levels with no backup and after-sales facilities. Prior to dispatch, all products are inspected and prepared by our technicians. All laser level kits will be checked and calibrated and all batteries fitted. We will also apply our "supplied by" labels to permit access to our Service Department in the future. Any accessories which require radio pairing (where applicable) will also be setup. We have access to comprehensive Repair and Calibration facilities as well as a spare parts service, backing up each and every purchase.



Returning A Product For Repair

If you need to return a product for repair and it has one of the approved "supplied by" labels, please Click Here to fill out the RMA Repair Request form and generate your unique RMA (Return Merchandise Authorisation) number.

Submit RMA

Returning A Product For Calibration

If you need to return a product for calibration and it has one of the approved "supplied by" labels, please Click Here to fill out the RMA Calibration Request form and generate your unique RMA (Return Merchandise Authorisation) number.

Submit RMA

All Other Product Returns

For all other product returns which have one of the approved "supplied by" labels, please Click Here to fill out the RMA Return Request form and generate your unique RMA (Return Merchandise Authorisation) number.

Submit RMA

What if my product does not have one of your "supplied by" labels?


If your product does not carry one of our "supplied by" labels you will need to contact your original supplier for Servicing and Repair. We will not Service or Repair any product which does not carry our "supplied by" label and you will be charged for the product to be returned.


Returns Policy

Not satisfied or changed your mind

If within the first 30 days, you are not satisfied or have changed your mind with any purchase, we will give you a full refund when it is returned to us in an unused condition, complete with all of the original packaging. We regret that refunds cannot be issued for equipment that shows any evidence of having been used and we are unable to refund the inbound delivery charge.

Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.

Incorrect product supplied

It is extremely unusual for our warehouse team to dispatch a product which was not ordered. However, if this occurs please contact our sales team on 08000 869 769 who will be able to advise the best way to resolve the issue.

Faulty or Damaged products

All of our products are checked and calibrated (where applicable), prior to dispatch.
If a product is faulty or becomes faulty through normal use, please contact our technical team on 08000 869 769. Sometimes, initial issues can be resolved over the phone.

If the issue cannot be resolved over the phone, you will be directed to complete an RMA return form. Click Here to fill out the product returns form and generate your unique RMA (Return Merchandise Authorisation) product returns number.

At our discretion, we will either: repair, replace or return the item to you (we return the item if we feel there is no manufacturing fault).

Warranty

All of our products come with either 1, 2, 3 or 5-year automatic manufacturer warranties. No registration is required and we will handle the claim on your behalf. Click Here to view the warranty information on each product.
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I have worked in the construction industry for over 25 years dealing with hundreds of suppliers, the quality of their products is fantastic, the delivery is next day so you can't complain about that and the customer service is second to none, if you need a leveling tool don't bother going anywhere else.

Ian Harris