Send Product For Repair
What products can we Repair & Service?
Unlike some online retailers we are not just a general tool company offering "off the shelf" laser levels with no backup and after-sales facilities. Prior to dispatch, all products are inspected and prepared by our technicians. All laser level kits will be checked and calibrated and all batteries fitted. We will also apply our "supplied by" labels to permit access to our Service Department in the future. Any accessories which require radio pairing (where applicable) will also be setup. We have access to comprehensive Repair and Calibration facilities as well as a spare parts service, backing up each and every purchase.
Should your product experience an issue either during or post the initial warranty period, please follow the steps below to begin the process of booking your product in for repair. Upon receipt, we will assess the product and if it is covered under warranty and shows no signs of misuse, then repair or replace as necessary.
Call us: 08000 869 769
If your product was purchased from us and has our "supplied by" label, please call us to discuss the issue.
If the issue cannot be resolved over the phone, please move onto step 2.
Submit RMA Repair RequestClick Here to fill out the RMA Repair Request form and generate your unique RMA (Return Merchandise Authorisation) number.
Once submitted, box up all parts (minus the tripod & staff). If for example, it's a laser level kit, we want to see the entire kit e.g Case, Laser, Detector, Battery Pack, Charger, Remote etc... not just the individual part that has a fault. This allows us to assess all parts together and speeds up the process. Then move on to step 3. Submit RMA
Post or Courier it back to usSend the product(s) back to us via the Post office or your Courier. Upon receipt we will send you a text message to to say it has arrived safely. After it has been inspected we will then advise accordingly. If the instrument is now outside of the warranty period we will contact you and provide an estimate for the repair. No work will be carried out without your prior approval. If you choose not to have the work carried out, all you will pay is the £10.00 + VAT DPD return delivery cost to have it sent back. There is no cost for inspection.
What if my product does not have one of your "supplied by" labels?
If your product does not carry one of our "supplied by" labels you will need to contact your original supplier for Servicing and Repair. We will not Service or Repair any product which does not carry our "supplied by" label and you will be charged for the product to be returned.
Repair Pricing (Excluding Warranty Claims)
Unfortunately, we are unable to provide a repair estimate without first assessing the product.
If the instrument is now outside of the warranty period, we will contact you and provide an estimate for the repair. No work will be carried out without your prior approval. If you choose not to have the work carried out, all you will pay is the £10.00 + VAT DPD return delivery cost to have it sent back. There is no cost for inspection.