FAQ

Find an Answer

    Common Questions

    When do I need to order by?
    I am in R.O.I or mainland Europe and have a V.A.T, C.B.L, T.V.A, MOMS, I.V.A, BTW or USt number - How do I remove UK VAT?
    Can you send me an Invoice and your Bank details so I can pay by BACS (Bank Transfer)?
    I am reselling it. Is there a discount?
    I am In Jersey, Guernsey, Alderney or Sark and we don't pay UK VAT. How do I order?
    Can you send me a pro-forma invoice?
    What is your best price and is it in stock?

    Placing Your Order

    How can I order?
    Do I have to order online?
    When can I order?
    Do I need an account with your company?
    Can you send me a Proforma Invoice?
    Is the product definitely in stock?
    How can I change the currency to Pay In?
    How do I cancel an order?
    How do I change my order?
    Do the Prices include VAT?
    How do I know that you have received my order?
    If I have a EU Vat Number, do I have to pay UK VAT?
    How do I know if a product is in stock?
    Can I have my order delivered to a different address?
    What is the cut off time for next day delivery?
    How can I change the delivery date of an order?
    Is it cheaper to order over the Internet?
    Which payment methods can I use to place my order? CHANGE
    Can I pay using PayPal over the phone?
    If I order over the weekend when will i receive my order?
    Is it safe to send my debit/credit card details over the web?
    When will my credit card be charged?
    If I don't want to pay online, what do I do?
    Why would the price for a product on your website be different to the price on your eBay site?
    How do you pronounce the brand: Fukuda?
    Do you provide a VAT Invoice?

    Delivery

    When do I need to order by?
    Is the product definitely in stock?
    When can I expect my order to arrive?
    How much is delivery?
    Can you deliver to a different address than my billing address?
    I ordered after 3:45pm. When will my order arrive?
    If I order on Saturday / Sunday, is delivery Monday?
    Where do you deliver to?
    Where have we delivered?
    Are faster and timed deliveries available?
    How will my order be delivered?
    Not going to be in?
    Change the delivery address after the order has been dispatched?
    Do I have to be in to sign for my delivery?
    When will my delivery arrive?
    Change my 1 hour delivery slot?
    Change i change my delivery?
    Missed a delivery and need to rearrange?
    I was in all day, but the driver didn't call?
    Can the driver come back?
    I missed the delivery and would prefer to collect the order myself?
    My order hasn't arrived?
    Do you deliver Worldwide?
    Do you deliver to my country?
    Will you deliver during adverse weather conditions?
    Will I be charged customs and imports duties?
    Can you ship to international addresses?
    Do you deliver to PO Boxes & BFPO addresses?
    Which couriers do you use?
    How do I calculate my delivery charge?

    Returning a Product

    How do I return an product?
    I have received a faulty product / My product has become faulty?
    Do you refund the delivery charge?
    How do i return an unwanted product?
    I would like a refund.
    What should I do if I receive an incorrect or faulty product?
    I want delivery charges refunding as I have returned the items.
    I have a faulty product which is out of warranty.

    General

    When are you open?
    Do you have a Shop / Showroom?
    What is your postal address?
    What is your postal address?
    What is your Telephone number?
    Do you open on Saturday's?
    How can I contact you?
    What is your Company Registration and VAT Registration number?
Recently Viewed
No recently views items
Clear All
Need Help?

I have worked in the construction industry for over 25 years dealing with hundreds of suppliers, the quality of their products is fantastic, the delivery is next day so you can't complain about that and the customer service is second to none, if you need a leveling tool don't bother going anywhere else.

Ian Harris